RETURNS/REFUNDS
REPLACEMENT OF NON-CONFORMING OR NON-FUNCTIONAL PRODUCT
If you have received an item that doesn't work or doesn't conform to what you ordered, you won't have to worry about anything, just contact us within 8 days of receiving the goods and we'll take care of everything, from collecting the package by the courier to returning it.
You will only have to wait for the technical times of the operation which can vary from 3 working days to 10 working days based on the area of residence and the size of the package.
Errors due to incorrect sizes of clothing or footwear are not included in the free replacement, in this case the shipping and redelivery costs of the material are borne by the customer!
RIGHT OF WITHDRAWAL
Sales of products via the Internet are regulated in articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and obtain reimbursement of the expense incurred.
The right of withdrawal cannot be exercised if the product is not intact, or for one of these cases:
in the absence of the original packaging;
in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.);
for damage to the product.
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal entities and natural persons acting for purposes related to the activity professional activity possibly carried out.
The costs of returning the product are borne by the Customer.
METHOD AND TIMES FOR EXERCISING THE RIGHT OF WITHDRAWAL
To exercise the right of withdrawal it is necessary to communicate to NEW EUROTECNICA, within 14 days of receiving the goods, your wish to withdraw from the contract with the following procedure:
Sending a registered letter with acknowledgment of receipt to the following address:
New Eurotecnica srl - Viale Alfa Romeo, 49, 80038 Pomigliano d'Arco, Naples
The customer's details and order number must be communicated in the letter.
Within three working days of receiving the withdrawal notice, New Eurotecnica will send the Customer, to the email address indicated in the order or in the withdrawal request, the Return Authorization Number which will identify the case.
Within 8 working days of receiving the Return Authorization Number, the Customer will ship to:
New Eurotecnica srl
Viale Alfa Romeo, 49, 80038 Pomigliano d'Arco, Naples
the product carefully packaged in the original packaging and complete with all accessories, instruction manuals and everything originally contained, indicating on the packaging the Return Authorization Number assigned by us.
Once the product has been received and checked, we will provide a refund. Shipping costs for returning the material are excluded from the refund.
If you have received an item that doesn't work or doesn't conform to what you ordered, you won't have to worry about anything, just contact us within 8 days of receiving the goods and we'll take care of everything, from collecting the package by the courier to returning it.
You will only have to wait for the technical times of the operation which can vary from 3 working days to 10 working days based on the area of residence and the size of the package.
Errors due to incorrect sizes of clothing or footwear are not included in the free replacement, in this case the shipping and redelivery costs of the material are borne by the customer!
RIGHT OF WITHDRAWAL
Sales of products via the Internet are regulated in articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and obtain reimbursement of the expense incurred.
The right of withdrawal cannot be exercised if the product is not intact, or for one of these cases:
in the absence of the original packaging;
in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.);
for damage to the product.
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal entities and natural persons acting for purposes related to the activity professional activity possibly carried out.
The costs of returning the product are borne by the Customer.
METHOD AND TIMES FOR EXERCISING THE RIGHT OF WITHDRAWAL
To exercise the right of withdrawal it is necessary to communicate to NEW EUROTECNICA, within 14 days of receiving the goods, your wish to withdraw from the contract with the following procedure:
Sending a registered letter with acknowledgment of receipt to the following address:
New Eurotecnica srl - Viale Alfa Romeo, 49, 80038 Pomigliano d'Arco, Naples
The customer's details and order number must be communicated in the letter.
Within three working days of receiving the withdrawal notice, New Eurotecnica will send the Customer, to the email address indicated in the order or in the withdrawal request, the Return Authorization Number which will identify the case.
Within 8 working days of receiving the Return Authorization Number, the Customer will ship to:
New Eurotecnica srl
Viale Alfa Romeo, 49, 80038 Pomigliano d'Arco, Naples
the product carefully packaged in the original packaging and complete with all accessories, instruction manuals and everything originally contained, indicating on the packaging the Return Authorization Number assigned by us.
Once the product has been received and checked, we will provide a refund. Shipping costs for returning the material are excluded from the refund.